Defective/ Exchange / Refund Policy:

- Stuffed animals designed and made in America-



Kathy's Kreations is not a mass merchandising company, such as ToyRUs®, Wal-Mart®, etc., that purchases items from wholesale vendors to resale to the public. Kathy's Kreations artistically hand-crafts each and every item, many times not until receipt of order. 

In order to facilitate an informed purchasing decision Kathy's Kreations displays large photographs of each item along with, in many cases, multiple views. This is done to better acquaint the consumer with the size, shape, detail, etc., of the item prior to purchase. It is Kathy's Kreations sincerest intent to deliver to the consumer an item that is as close as possible to the photograph shown, however, as with any "hand-crafted" item, no two are exactly alike.

All items of defect, exchange, refunds must be made within 7 days of receipt. All items must have been issued an approved RMA (Returned Merchandise Authorization) number prior to return.

Defective Merchandise:

Contact Kathy's Kreations within 7 days of receipt to obtain an approved RMA#. Kathy's Kreations will immediately issue a UPS Call Tag that instructs UPS to pickup the defective item and return it to Kathy's Kreations. Kathy's Kreations pays all freight charges. Kathy's Kreations will ship replacement merchandise, depending on availability, usually within 24 hours. Kathy's Kreations again pays all freight charges.

Exchanges:

Kathy's Kreations builds it customer base one satisfied customer at a time and relies on "word-of-mouth" advertising. Toward complete customer satisfaction we offer to exchange, within 7 days of receipt, any item previously purchased from Kathy's Kreations. Simply call us and request a RMA#. Once the item has been received we will be glad to ship the alternate item. The customer pays for all increases in exchange price as well as receives credit for decreases in exchange prices. The customer will incur shipping expenses for the return of the item plus the cost of shipping for the replacement item. The is no "re-stock" fee.

Refunds:

All items for credit card refunds shall be made within 7 days of receipt. Simply call Kathy's Kreations to receive an RMA#. The customer will ship the item back to Kathy's Kreations and incur the shipping charge. Upon receipt Kathy's Kreations will inspect the return. If the item is in new condition Kathy's Kreations will issue a credit card refund for the invoice total less shipping and less a 20% restocking fee. Credit cards refunds take 2-3 weeks to process.

It is Kathy's Kreations most sincere policy, since 1982, to make your shopping experience with us a most enjoyable occasion and have found that 99.99% of our customers (i.e. friends) do so without any problems. All defective, exchange and refunded items are at the sole discretion of Kathy's Kreations. (Copyright)

By purchasing from Kathy's Kreations you hereby acknowledge and accept the above return policy.

If you have ANY questions and/or comments I sincerely welcome the opportunity in which to discuss them with you personally.

Most Respectfully,

Kathy C. Dryer
(602) 547-8760



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